Amanda Klausmeier

About Amanda Klausmeier

Strategic design leader with 15+ years of experience spanning federal government, healthcare, startups, and Fortune 500 organizations. Currently leading design strategy at the U.S. Department of Veterans Affairs, supporting clinical software used by 48,000+ providers caring for more than 6 million Veterans. Throughout my career, I've built expertise across product design, user experience, branding, and design strategy, helping organizations solve complex challenges in highly regulated and mission-critical environments.

My work has increasingly focused on service design and systems-level thinking — connecting product experiences to the broader services, processes, and organizational systems that shape outcomes. I enjoy bringing clarity to complexity, aligning cross-functional teams around shared goals, and identifying opportunities to reduce friction for both the people receiving services and the employees delivering them.

I'm most energized by mission-driven work where thoughtful design can improve people's lives at scale. Whether leading strategy across multiple teams, shaping future-state service experiences, or influencing organizational direction, I bring a human-centered approach grounded in empathy, rigor, and systems thinking.

Connect on LinkedIn.

Areas of expertise

  • Product design strategy and team leadership
  • Design systems — foundations, components, governance
  • UX research, service design, and content strategy
  • Healthcare, government services, insurance, and enterprise software
  • Accessibility (WCAG) and complex workflow design
  • 0→1 product design and scaling mature platforms

Toolkit

  • Claude
  • DOMO dashboards
  • Figma
  • GitHub CoPilot
  • GitHub Projects
  • Google Analytics
  • Lovable.dev
  • Mural
  • Notion
  • Optimal Workshop
  • Qualtrics
  • Slack

Career timeline

  1. June 2023 – Present — Product Design Lead, Health portfolio, U.S. Department of Veterans Affairs.
  2. June 2022 – June 2023 — Senior Product Designer, FM Global (contracted via Eliassen Group).
  3. January 2018 – May 2022 — Designer, California Casualty Insurance (P&C).
  4. December 2005 – January 2018 — Principal Designer & Founder, Paper & Crush.